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Pilot at NPO: a chatbot for NPO Radio 5

Pilot at NPO: a chatbot for NPO Radio 5

As part of MARCONI, public broadcaster NPO and service provider Faktion developed a chatbot for the radio station NPO Radio 5. Listeners are able to ask questions about the different radio shows (time and day, what is it about, who is the presenter), the DJ’s, songs, competitions and more general frequently asked questions such as “How can I listen to the station abroad?” or “How can I listen to a programme that’s already been broadcasted?”. Via smart connection with the editorial radio system, questions about programmes, songs and DJ’s could be automatically answered, as all the information is already available.

MARCONI at IRIS 2019

MARCONI at IRIS 2019

IRIS2019, International Legal Informatics Symposium, is the biggest event on legal informatics (law and IT) in central Europe. It took place in February 2019 at the University of Salzburg, with University of Vienna as the main organiser. Already in its 22nd year, about 130 speakers presented the latest developments in their field, of which also the MARCONI consortium.

Use case #3: Co-creating content

Use case #3: Co-creating content

Interaction and community are key in the future of radio. But how are we able to collect, manage and use input from various interfaces in an efficient way? Enter the MARCONI platform. Have a look at this third use case and find out how radio presenter Jan and listener Bernd are able to co-create stories on the radio.

Use case #2: Enabling relevant feedback for the listeners

Use case #2: Enabling relevant feedback for the listeners

Read here our second use case that describes the value that MARCONI offers to its listeners by enabling feedback. MARCONI uses the insights of the chatbot to better respond to the questions and needs that live with the audience. Training of the chatbot improves the interaction with the listener.

Use case #1: Enabling relevant listener feedback for the editorial team

Use case #1: Enabling relevant listener feedback for the editorial team

We have paused our Tuesday interview posts to present you our MARCONI use cases! The following month, we will publish stories that illustrate the value of MARCONI for radiomakers and listeners. The illustrations have been made by MARCONI member Sandy Claes, whose interview will also be posted shortly 😉 Read the first use case here!

"NotifyMe": a first use case

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MARCONI got off with a flying start last year! “During “De Tijdloze”, a radio program by radio station Studio Brussel, a new interactive feature called “NotifyMe”, was tested. Listeners that voted for a song received a push notification when their song was being played. In order to make this happen, VRT Innovation worked together with Pluxbox, which provides VRT’s radio stations with the editorial system of Radiomanager.

By constanly monitoring the playlist, we were able to find out who voted for which song, 10 minutes before it was being played. Afterwards, a push message was sent via the app of Studio Brussel. This way, listeners would not have to miss out on anything and were automatically reminded of when their favorite song was being played.

In total, we sent out 3967 messages to 2354 people.

Some interactions (in Dutch):

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